Return Policy

Items may be returned within 30 days by contacting a Prime Dental representative for a Return Merchandise Authorization number (RMA#). The following conditions would apply:

• All items must be in original, unmarked, and resaleable packaging
• All returns must be accompanied with a copy of the invoice and reason for return.
• Returns will be accepted for 30 days from invoice date.
• Returns not meeting these conditions are subject to a restocking fee of 25%
• Shortages must be reported within 7 days of invoice date to issue a credit (if applicable).
• Shipping & handling charges are non-refundable

Exceptions to the return policy:

• Items marked “non-returnable” or special order
• Opened handpieces, small equipment, and custom-ordered equipment
• Replacement Parts, non-stock accessories, Cassette rails, Special order colors
• Custom imprinted items
• Expired products
• Certain controlled substances, medications, or hazardous items